KBS portal inaccessible in UAE region
Update - We are continuing to monitor for any further issues.
May 08, 2026 - 02:51 UTC
Monitoring - The infrastructure applied a fix and the portal is working for now. We are monitoring the situation.
May 07, 2026 - 16:36 UTC
Investigating - We are currently investigating an issue that's causing KBS Portal to be unreachable.

our infrastructure team is working on this with top priority.
May 07, 2026 - 14:25 UTC

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Uptime over the past 90 days. View historical uptime.
Accuris Operational
90 days ago
100.0 % uptime
Today
Mobilogy Operational
90 days ago
100.0 % uptime
Today
Instore Operational
90 days ago
100.0 % uptime
Today
Mobilogy Reports - CDA Operational
90 days ago
100.0 % uptime
Today
PeerApp Operational
90 days ago
100.0 % uptime
Today
ResponseTek Operational
90 days ago
100.0 % uptime
Today
Service Gateway Operational
90 days ago
100.0 % uptime
Today
VoltDelta Operational
90 days ago
100.0 % uptime
Today
Skyvera Network 5G & WiFi Operational
90 days ago
100.0 % uptime
Today
CloudSense Operational
90 days ago
99.99 % uptime
Today
CloudSense Operational
90 days ago
99.99 % uptime
Today
Catalog & Pricing Service Operational
90 days ago
100.0 % uptime
Today
Async Task Accelerator Service Operational
90 days ago
100.0 % uptime
Today
Configurator Service Operational
90 days ago
100.0 % uptime
Today
Digital Commerce Solution Operational
90 days ago
100.0 % uptime
Today
Digital Commerce - Elastic Operational
90 days ago
100.0 % uptime
Today
Doc Diff Operational
90 days ago
100.0 % uptime
Today
Media Integrations Operational
90 days ago
100.0 % uptime
Today
Orchestrator Accelerator Operational
90 days ago
100.0 % uptime
Today
Order & Subscription Management Operational
90 days ago
100.0 % uptime
Today
Security Operational
90 days ago
100.0 % uptime
Today
Solution Management Operational
90 days ago
100.0 % uptime
Today
CloudSense Sandbox Environment Operational
90 days ago
100.0 % uptime
Today
PPR Module Operational
90 days ago
100.0 % uptime
Today
Kandy EMEA Operational
90 days ago
100.0 % uptime
Today
End User Portal EMEA Operational
90 days ago
100.0 % uptime
Today
Call Services EMEA Operational
90 days ago
100.0 % uptime
Today
Call Center EMEA Operational
90 days ago
100.0 % uptime
Today
Auto Attendant EMEA Operational
90 days ago
100.0 % uptime
Today
Instant Messaging EMEA Operational
90 days ago
100.0 % uptime
Today
Provisioning Portal EMEA Operational
90 days ago
100.0 % uptime
Today
Voicemail EMEA Operational
90 days ago
100.0 % uptime
Today
Kandy NA Operational
90 days ago
99.99 % uptime
Today
End User Portal NA Operational
90 days ago
100.0 % uptime
Today
Call Services NA Operational
90 days ago
99.95 % uptime
Today
Call Center NA Operational
90 days ago
100.0 % uptime
Today
Auto Attendant NA Operational
90 days ago
100.0 % uptime
Today
Instant Messaging NA Operational
90 days ago
100.0 % uptime
Today
Provisioning Portal NA Operational
90 days ago
100.0 % uptime
Today
Voicemail NA Operational
90 days ago
100.0 % uptime
Today
Kandy UAE Operational
90 days ago
99.95 % uptime
Today
End User Portal UAE Operational
90 days ago
99.88 % uptime
Today
Call Services UAE Operational
90 days ago
99.82 % uptime
Today
Call Center UAE Operational
90 days ago
99.99 % uptime
Today
Auto Attendant UAE Operational
90 days ago
99.99 % uptime
Today
Instant Messaging UAE Operational
90 days ago
99.99 % uptime
Today
Provisioning Portal UAE Operational
90 days ago
99.99 % uptime
Today
Voicemail UAE Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 8, 2026

Unresolved incident: KBS portal inaccessible in UAE region.

May 7, 2026
KBS portal inaccessible in UAE region
Resolved - This incident has been resolved.
May 7, 10:35 UTC
Monitoring - The KBS Portal is back up. We are monitoring stability and follow up with further updates.
May 7, 07:11 UTC
Update - We are continuing to investigate this issue.
May 7, 07:10 UTC
Investigating - We have been made aware that the KBS Portal is not accessible in the UAE region. We are currently investigating this and will provide further updates as they become available.
May 7, 07:03 UTC
May 6, 2026

No incidents reported.

May 5, 2026
Upstream provider issue monitoring
Resolved - Resolution: The dark fiber service was restored at 06:07 UTC following completion of provider maintenance. The service is stable and operating normally since then.
May 5, 15:44 UTC
Monitoring - We are aware of an upstream provider issue affecting part of the underlying infrastructure. At this time, we are not observing any impact to our services due to built-in redundancy.

We are continuing to monitor the situation and will provide updates if anything changes
May 5, 08:05 UTC
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Call recording is down in UAE
Resolved - The incident has been resolved
Apr 24, 19:07 UTC
Monitoring - The issue with call recordings has been resolved and new recordings are functioning correctly. We will continue to monitor this.
Apr 23, 23:22 UTC
Investigating - Old recordings are not accessible, and new ones are not being recorded in the UAE. We are investigating the issue.
Apr 23, 19:41 UTC
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