We have applied a fix, and the errors are no longer observed. We will continue monitoring the situation; please reach out to support if you experience any related issues.
Posted Mar 22, 2025 - 16:03 UTC
Investigating
We’re aware that downloading catalogues in the EU Elastic Production and Sandbox Service is currently resulting in 502 errors for some customer organizations. Our engineering team is actively investigating the issue and working on a fix.
We’ll share further updates as soon as more information becomes available. Please stay subscribed to our product status page for real‑time notifications: https://skyvera.statuspage.io/
Posted Mar 22, 2025 - 11:30 UTC
This incident affected: CloudSense (CloudSense, Catalog & Pricing Service, Digital Commerce - Elastic, CloudSense Sandbox Environment).